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A p e x S h i n e
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Frequently Asked Questions

We offer all cleaning tools and supplies. If you have a preferred cleaning product you’d like us to utilize, please discuss it with us ahead of time to ensure our team is properly informed.

We kindly request that you provide our cleaning team with an environment free of clutter. In cases where this isn’t possible, we may encounter difficulties in fully completing your cleaning service.

Certainly not. In reality, many of our clients actually prefer to be away while we carry out our cleaning services!

If you own pets, kindly ensure they remain in areas untouched by our cleaning process. For sanitation and safety considerations, our residential cleaning teams are unable to service homes infested with fleas or handle animal waste.

We accept the following payment methods:

  1. Credit Card
  2. E-Transfer
  3. Cash
  4. Cheque 
  5. Direct Wire Deposit 
  6. Cryptocurrency

A team of professional house cleaners, trained and employed by ApexShine Cleaning Inc, will be responsible for cleaning your home. Our staff fully insured, and bonded for your peace of mind. They adhere to strict guidelines, refraining from consuming food or beverages, smoking, or using appliances during their service within your residence.

Although we can schedule a specific day for your service, please note that various factors may influence our actual arrival time. If you require an estimated arrival time on the day of your cleaning, feel free to give us a call, and we’ll do our best to accommodate your request.

In the event that you are dissatisfied with any area we’ve cleaned, we will promptly return the following day to reclean it.

We currently serve all the GTA area

We operate without contracts for our cleaning services. However, we kindly request a 24-hour notice for any cancellations or rescheduling. Please note, cancellations or rescheduling within 24 hours will incur a $50 fee. If cancellation occurs on the day of the appointment, the fee will be 60% of the cleaning cost. In the event of cancellation while the cleaner is present or if we are unable to access the premises, the full cleaning price will be charged.

The cleaning is usually done in teams of 1-3 cleaners depending on the size of the job.

Upon booking, you’ll receive a confirmation email detailing the services reserved and the scheduled appointment time. We kindly ask you to review this email thoroughly to ensure all information is accurate.

Please send your resume to jobs@homecleanerscanada.ca

The quickest way to reach us is via a call. Dial 416-613-7702 to be connected with an agent.

Of course! You can learn more about our offerings by visiting our Packages page. Also, keep in mind that we are flexible with our offerings and can customize a cleaning package based on your household needs and expectations.

For further questions, please reach out to us at 416-613-7702

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